Refund policy

At Gadget Sutra, we want you to have a smooth and satisfying shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Window

Customers can request a return within 7 days of receiving their order, subject to the eligibility conditions below.

To qualify for a return:

The product must be unused and in its original condition.
Original packaging, tags, and accessories must be included, where applicable.
Proof of purchase or the order number must be provided.

This policy does not limit any rights available to customers under applicable law.

2. How to Request a Return

To request a return:

Contact us at [Your Business Email].
Provide your order number and reason for the return.
Wait for our team to review your request and provide return instructions.
Ship the product back according to the instructions provided.

Please do not send products back without contacting us first.

3. Refund Method — Gadget Sutra Store Wallet

At Gadget Sutra, eligible and approved returns may be refunded as Store Credit in your Gadget Sutra account.

The approved refund amount will be credited to your Store Wallet.
You can use the available balance to purchase products from Gadget Sutra in the future.
Store credit will be issued after the return has been reviewed and approved.
The availability and use of store credit depend on the features supported by our store.
Store credit is not transferable or redeemable for cash, except where required by applicable law.

Important: Where applicable law requires a refund through the original payment method or another method, we will comply with those requirements.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at [Your Business Email].

Please provide your order number and photos or videos showing the issue, where possible.

We will review your request and offer an appropriate resolution in accordance with applicable law.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return and applicable law.

If you receive a damaged, defective, or incorrect product, contact our support team before returning it so we can guide you through the process.

6. Exchanges

If you want to exchange a product, contact us at [Your Business Email].

Exchanges are subject to product availability and eligibility. If an exchange is unavailable, we will explain the available options.

7. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. Any such restrictions will be communicated clearly where required.

This does not affect your rights under applicable consumer protection laws.

8. Refund Processing Time

Once a return is approved, we will process the eligible refund as soon as reasonably possible.

The time taken for store credit or another applicable refund method to become available may vary. We will notify you once the refund has been processed.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation may not be possible once an order has been processed or shipped. If payment has already been collected, any eligible refund will be handled according to applicable law.